Terms & Conditions

Prices

All prices shown on this website include United Kingdom VAT at the rate of 20% unless otherwise stated.

In the unlikely event that an item is incorrectly priced, we reserve the right to withdraw the item from sale, at any point prior to dispatch. We will notify you ASAP should this be the case.

Delivery Schedule (UK)

We aim to process all orders as soon as they are received and we dispatch goods the same day subject to availability and credit card authorisation. Please note that card authorisations are usually instant but can sometimes take up to 24 hours to clear.

Orders are despatched by Royal Mail 1st Class Post within the mainland UK. It is not a guaranteed service. Occasionally deliveries can be delayed due to circumstances that are outside our control. Any delivery times quoted are our best estimates of the service offered by our carriers and we shall not be held liable for any consequential loss or damage resulting from failure to meet these times.

If you require a more urgent delivery of your order, please get in touch and we will be happy to help.

If you prefer, you can phone through your orders on 07977 925 772 (Mon-Fri 9:00am - 5:00pm) Please phone for delivery costs to Northern Ireland/ Isle of Man & Scottish Highlands.

If for any reason delivery within the agreed time cannot be made we will advise you immediately and, with your agreement, arrange another time for delivery. If we cannot agree another time for delivery, we will offer you a refund.

Delivery outside the UK

We are able to deliver to most countries in the EU (and some International destinations) but you will need to contact us for a precise delivery quotation and so that a member of staff can process your order.

Product Availability

We endeavor to ensure availability on all our advertised items is constant, however we cannot guarantee availability. In the unlikely event that your chosen item is unavailable we will contact you ASAP to advise of expected delivery dates.

Payment

We accept Visa, MasterCard and American Express credit and debit cards. We also accept payment by Apple Pay and Google Pay.

We do not accept PayPal at this time.

All card payments through this site are securely processed by Stripe, and are fully PCI compliant. Your card details are kept secure during the payment process and are never revealed to us.

Returns Policy

Should you in any way be dissatisfied with your purchase, you may return it, UNOPENED AND IN ORIGINAL CONDITION, within 30 days for exchange or a refund.

An amount may be deducted from the refund to cover our initial delivery costs, UNLESS THE GOODS ARE FAULTY. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

Please note that this returns policy is for orders made through this website only and not for orders made over the telephone or received via post.

Complaints

Your complete satisfaction is our goal. If for any reason you have a complaint regarding your order, please contact us immediately. You can send us an email or phone us on 07977 925 772.

Errors & Ommissions

We endeavor to ensure that all the information provided on our site is accurate. We cannot accept responsibility for any for any information provided by a third party, contained within our site, or for the contents of any links from our site. Product images are for illustration purposes only and actual products may differ from those shown. Product descriptions and specifications are meant as a guide only and cannot be guaranteed accurate. In the unlikely event that an item is incorrectly priced, we reserve the right to withdraw the item from sale, at any point prior to dispatch. We will notify you ASAP should this be the case.

The content, design and text of this site are the copyright of TVC Visual Ltd. Some of the product images, descriptions and logos contained in this site are trademarks and are copyright of their respective owners.

Contact us

TVC Visual Ltd
9 Lillywhite Road
Westhampnet, Chichester
West Sussex
PO18 0SQ

Email: tvcvisual@gmail.com
Phone: 07977 925 772

Company No. 03464718
VAT No. 680238534