Ordering Help

Placing an order

All orders are processed via our secure payment provider, Stripe UK. During the checkout, you will be required to enter a valid UK delivery address and also the billing address where your payment card is registered, if different.

After you have entered your card details and payment has been made, you will be returned back to our website and you will receive your order details by email to the email address you entered during the checkout. Please check your email spam folder if you do not receive the order confirmation.

If your payment is declined or cancelled for any reason, please contact us.

Payment

We accept Visa, MasterCard and American Express credit and debit cards. We also accept payment by Apple Pay and Google Pay.

We do not accept PayPal at this time.

All card payments through this site are securely processed by Stripe, and are fully PCI compliant. Your card details are kept secure during the payment process and are never revealed to us.

Security

This website uses strong SSL (TLS) encryption throughout to ensure that your browsing session and any data you enter on our site is kept completely secure.

Delivery

We offer free UK delivery on all orders. We use Royal Mail 1st Class parcel post. Larger orders may be sent by a tracked courier service.

VAT

All prices include UK VAT at 20% unless otherwise specified. All orders are delivered with a valid UK VAT invoice.

International Delivery

Please contact us for international delivery options. We will get back to you with a delivery rate based on your order.

Returns

Please contact us if you wish to return a purchase. You can also an email directly to tvcvisual@gmail.com or phone us on 07977 925 772.

Help with your order

If you need any other help or advice, or have any questions about any of our products or services, please contact us or give us a call us on 07977 925 772 (Monday to Friday 9am to 5pm).